Guest Post – Hazel White, Open Change

PASSION, EXPERTISE AND ENERGY Last week, we facilitated a workshop for Dundee City of Design Academy to support Parent -Teacher Communication, an initiative to improve communication with parents and carers to help raise attainment at all levels of school education. Parents, teachers, parental involvement officers and learning support development workers have been brought together with…

Parent / Teacher Communication Academy Day 1

Following on from the Dundee City Council’s leadership conference – where the city of design academy was launched – the Council leadership team met to discuss the project ideas put forward on the day. While all of the proposals were strong and were seeking to solve a real problem within Dundee, only one could be…

Dundee Service Design Meet Up

Can we design Scotland’s future? The Scottish Approach to Service Design (SAtSD) was the focus for this meet up. The room was full of people who were interested in how we redesign and deliver services in Dundee and Scotland, people from universities, V&A, local government, schools, social enterprise, creative industries, NHS and many more. Recently,…

Leadership Conference – Academy launch

Below content courtesy of Open Change Background The UNESCO City of Design Academy was a one day Leadership workshop for Dundee City Council. The event was held in June 2016 at Discovery Quay, Dundee. Service Design agency Open Change introduced a range of Service Design methods to enable 70 leaders from across Dundee City Council…

What is a design champion?

While the City of Design Academies aim to solve a real service problem, the biggest benefit from the academies, both to citizens and the council, is the design champions who will have learned the skills and techniques on how to better design services using design thinking. The academies aim to build capacity for using service…

What is the City of Design Academy?

Dundee City Council is embracing design thinking and service design techniques through a new initiative – the City of Design Academy Training & Mentoring Programme. The academy is a structured programme which combines solving a real world problem over the course of a number of full day workshops, with learning how to use design thinking…

What is design thinking?

There’s a shift under way in large organizations, one that puts design much closer to the centre of the enterprise. But the shift isn’t about aesthetics. It’s about applying the principles of design to the way people work. This new approach is in large part a response to the increasing complexity of modern technology and…