Service design & the Digital Partnership for Scottish Local Government

Having been part of the Digital Partnership for Scottish Local Government for around 1 year now, I was pleased to be asked recently to jointly lead one of their leadership projects on digital transformation capabilities, alongside Sally Kerr (@weebletherer), the Digital Innovation Manager at the City of Edinburgh Council, and a representative from the Office…

Dundee GovJam 2017

This month the council have, in collaboration with Dundee & Angus College, NHS Tayside and Open Change, helped to host the city’s first service design event focussing on the public sector, GovJam 2017. This global event, carried out simultaneously in 32 cities aimed to introduce public sector workers to a wide range of service design techniques throughout…

Developing a public sector framework for service design

Prior to January 2016 I had not heard the term service design within the public sector in Scotland. While the sector is no stranger to words such as change, innovation, thinking differently or transformation (even familiar with the odd post-it note or two), the term service design remained strangely absent, strange of course because the…

Service Design in Government Conference #SDinGov

Last week OpenChange and I attended and presented at Service Design in Government, a 3-day conference focussed around the challenges, benefits and good examples of introducing service design in government. The conference allowed Dundee to showcase some of the work which is going on to integrate service design within the Council and NHS Tayside, discuss our…

PTC – Design Studio – Ideation

At the last session, we further defined the problem and identified 4 or 5 key problems to focus on. These problems were the focus of this session – taking the problem, thinking big, critiquing and refining. The group, now well established and very clear on what we are trying to achieve, was straight down to…

PTC – Design Studio – Defining the problem

  Having discussed the problem and done a lot of planning at our last session, we came back together after carrying out a lot of interviews with different groups to discuss the feedback and define the problem further. With a lot of information gathered, the first step was to share information. Getting into groups of…

Guest Post – Hazel White, Open Change

PASSION, EXPERTISE AND ENERGY Last week, we facilitated a workshop for Dundee City of Design Academy to support Parent -Teacher Communication, an initiative to improve communication with parents and carers to help raise attainment at all levels of school education. Parents, teachers, parental involvement officers and learning support development workers have been brought together with…

Parent / Teacher Communication Academy Day 1

Following on from the Dundee City Council’s leadership conference – where the city of design academy was launched – the Council leadership team met to discuss the project ideas put forward on the day. While all of the proposals were strong and were seeking to solve a real problem within Dundee, only one could be…

Dundee Service Design Meet Up

Can we design Scotland’s future? The Scottish Approach to Service Design (SAtSD) was the focus for this meet up. The room was full of people who were interested in how we redesign and deliver services in Dundee and Scotland, people from universities, V&A, local government, schools, social enterprise, creative industries, NHS and many more. Recently,…

Leadership Conference – Academy launch

Below content courtesy of Open Change Background The UNESCO City of Design Academy was a one day Leadership workshop for Dundee City Council. The event was held in June 2016 at Discovery Quay, Dundee. Service Design agency Open Change introduced a range of Service Design methods to enable 70 leaders from across Dundee City Council…

What is a design champion?

While the City of Design Academies aim to solve a real service problem, the biggest benefit from the academies, both to citizens and the council, is the design champions who will have learned the skills and techniques on how to better design services using design thinking. The academies aim to build capacity for using service…

What is the City of Design Academy?

Dundee City Council is embracing design thinking and service design techniques through a new initiative – the City of Design Academy Training & Mentoring Programme. The academy is a structured programme which combines solving a real world problem over the course of a number of full day workshops, with learning how to use design thinking…